Pre-Sales Consultation
Define Needs＆Match Solutions
The core objective of this phase is to gain a precise understanding of your needs and provide a tailored solution, thereby laying a solid foundation for our collaboration.
Needs Assessment
We conduct online meetings and on-site visits to gather your core requirements, including: Usage Scenarios、Functional Needs、Budget Range 、Desired Timeline. We also evaluate existing conditions (e.g., site location, equipment compatibility) to determine project feasibility and establish implementation priorities.
Recommended Solutions
Based on the results of demand assessment, a customized proposal will be delivered, covering product selection, technical parameters, implementation steps, cost details and expected outcomes. We will communicate the details of the proposal with the client point by point, adjust and optimize it based on feedback, until both parties reach a preliminary consensus.
In-Sales Service Phase
Project Execution & Guaranteed Delivery
This phase is dedicated to the execution of the solution, ensuring an efficient and transparent process from contract signing to final delivery.
Contract Finalization
A formal contract is drafted to define the rights and obligations of both parties. It incorporates all agreed-upon terms, including the solution scope, pricing, payment schedule, delivery standards, and liabilities. The phase concludes with the execution of the agreement and the collection of the initial payment.
Project Preparation
Establish a dedicated execution team, develop a detailed project plan, and clarify the person in charge of each link and timeline milestones. Simultaneously coordinate internal resources (such as production and technology) and external supply chains, and prepare required products, accessories, and technical support tools.
Implementation & Delivery
We execute according to plan, managing product manufacturing, installation, commissioning, or system deployment while providing regular progress updates. Upon completion, we arrange a client acceptance session. This includes a full functionality demonstration, operational training, and the submission of an acceptance report. Formal delivery and final payment settlement are completed after your confirmation.
After-Sales Service Phase
Ongoing Support＆Lasting Partnerships
This phase aims to resolve customers' usage issues, enhance customer satisfaction, and lay the groundwork for long-term cooperation.
Product Warranty
We guarantee free repair or replacement for any product with manufacturing defects, provided it occurs within the warranty period and is not a result of improper use.
Remote Maintenance
We utilize online tools (such as remote control and video guidance) to resolve daily operational issues and system malfunctions for our clients, effectively minimizing the need and cost for on-site visits.
Parts Supply
We maintain a comprehensive inventory and reliable supply channels. Upon receiving your request, we provide prompt quotes and dispatch to guarantee continuous and stable product operation.
Regular Follow-ups
Conduct regular follow-ups with customers (e.g., quarterly) to understand product usage, collect improvement suggestions, and share information about new products or services.
Where to Buy?
Where to Buy?
Support
Support
