Warranty
Reliable Protection, Worry-Free Operation
Every VendGo machine is backed by a 1-year full-machine warranty from the date of delivery. During the warranty period, all manufacturing defects are covered, including free parts and labor. Beyond warranty, we provide lifetime video technical support to keep your machine running smoothly.
Warranty Coverage
1-year whole machine
Response Time
Initial reply within 2 hours for urgent issues
Support Format
7×18 hotline + free remote video guidance
Exclusions
Human damage, unauthorized modifications, consumables, force majeure
Parts & Literature
Genuine Parts, Fast Dispatch, Always Available
We maintain a comprehensive inventory of critical components—motors, trays, springs, payment modules, refrigeration units, and more. All parts are factory-tested and shipped within 48 hours after order confirmation.
Parts List
Motor, Tray, Spring, Cooling unit, Payment device, Display, Control board
Ordering
Email or WhatsApp with machine SN + part photo
Delivery
DHL/FedEx/UPS, 15 days to global destinations
Documentation
Digital user manual, wiring diagram, and troubleshooting guide sent with every part order
Support
24/7 Expert Support, From Install to Optimization
Our multilingual technical team offers free lifetime remote assistance via video call, WhatsApp, and email. Whether you need first-time setup, software updates, or error-code diagnosis, we respond within 2 hours and solve most issues remotely in under 30 minutes.
Channels
WhatsApp (+86-156-3119-3442), email, Zoom video call
Languages
English, Spanish, Russian, Malay, Chinese
Services
Installation training, background-system tutorial, sales-data analysis, fault diagnosis
Resources
Step-by-step video library, FAQ database, live chat widget on every page
Download
Consult the operating instructions for different machines
Where to Buy?
Where to Buy?
Support
Support
