Our customization process includes comprehensive support, starting with pre-sales consultation for needs assessment and solution recommendation, followed by in-project support, and extending to after-sales service such as warranty, remote maintenance, and parts supply.

1. Warranty Coverage We stand behind the quality of our products.The standard warranty for all Vendgo vending machines is as follows:

 · Whole Machine Warranty: 1 year from the date of delivery

· Lifetime Support: Free lifetime video technical guidance

2. Service Response & Support We are committed to providing timely support to minimize your business disruption:

 · Service Hours: 7×24 hours customer service hotline available

· Response Time: Initial response within 2 hours for urgent issues

· Remote Support: Free video guidance available through our dedicated support platform

3. Repair & Maintenance Services

 · Warranty Repairs: All repairs due to manufacturing defects during warranty period are free of charge, including parts and labor

· Post-Warranty Services: After warranty expiration, we offer paid maintenance services with transparent pricing. (Spare Parts: Genuine parts guaranteed with complete supply chain support)

4. Installation & Training

 · Comprehensive Training: Free operational training including machine operation, background management system, and basic troubleshooting

5. Exclusions The warranty does not cover:

 · Damage caused by improper use, accident, or negligence

· Damage resulting from unauthorized modifications or repairs

· Consumable parts (such as light bulbs, rubber components)

· Damage due to force majeure events (natural disasters, fire, etc.)

· Normal wear and tear or cosmetic changes that don't affect functionality